About Us

The Currency Exchange is owned and operated by Ian Spight Pty Ltd. As a family business we have currency exchange in our blood - we have many years of experience in the Foreign Exchange industry (Ian - over 40, Paul - over 20 and Sandra - nearly 15).

Our brand - "The Currency Exchange" - has existed since 2010 when we became an independent chain after having been a franchise of Travelex for 5 years. These bureaux were also previously branded Thomas Cook Foreign Exchange - many of our team have experience dating back to this time.

Our company philosophy is all about making things as easy as possible - for our customers and our team. We are constantly innovating and actively seek input to continually improve.

Customer service is extremely important to us and as our team is our public face we have put systems into place to help them reach and maintain customer service excellence.

In our pricing we have eliminated fees for our customers wherever possible and regularly check our rates to maintain competitive pricing whilst also keeping the largest range of stock on hand in each of our local markets.

Positions Vacant

At present we have no positions vacant. 

To register your interest for future positions in Warringah Mall or Wollongong please email your resume and a cover letter detailing your suitability for this role to recruitment@thecurrencyexchange.com.au .

Please note: As a part of our recruitment process, all offers will be subject to a successful national police background check. We require all applicants to either be citizens of Australia or hold a permanent residence visa.

Roles at the Currency Exchange

Our team is made up of our Travel Money Specialists and Head Office roles.

Travel Money Specialist 

Position Background: You'll be selling foreign exchange products to customers departing for exciting overseas destinations and purchasing foreign cash from overseas tourists. The successful candidate will demonstrate excellent customer service skills. You will need to be numerate, confident, computer literate and a good communicator with a friendly disposition.

Position Details: We offer a competitive base salary ($40,000 - $45,000 depending on experience) plus a generous bonus scheme. We operate a friendly and flexible environment and excellent conditions of employment. Full in-house training is provided - including in cash handling - which is an important part of this role.  

Supervisor:

Travel Money Specialist plus supervisory duties

Operations Manager:

Operational and training responsibility for all locations

“Head Office” Roles (eg admin, operations, marketing, training etc):

 currently undertaken by the business owners.

These positions can be full-time or part–time depending on business requirements.

Qualities we seek from applicants

In line with our ongoing commitment to provide customer satisfaction, we continuously strive to deliver excellent service. Our strength rests with the quality of our products and our ability to provide our clients with exceptional sales assistance. This occurs both in our store and over the phone.

You should have a passion and keen interest in overseas travel. This quality will need to shine through in the way in which you interact with our clients, helping them to make product selections which meet all their requirements. You should have a positive “can do” attitude, enabling you to achieve successful sales results.

You will possess exceptional communication skills including a warm expressive personality, excellent presentation, be highly motivated and be prepared to take on a challenging workload. 

You have proven results focus and understand the importance of sales, and thrive on success and customer interaction. With high level energy and personality plus you will promote the product, convert to sales and fully engage the customer.

To join our team you will have:

     Experience in providing customer service and selling skills

     Worked in a busy environment

     Effective communication skills

     Cash Handling Skills

     Travelled overseas to several destinations

     A head for numbers

The responsibilities:

     Provide foreign exchange solutions to meet the customer needs

     Achieve sales targets through up selling and cross selling

     Exceptional cash handling

     Provide excellent customer service that is consistent with our brand values

     Store compliance including stock control, security awareness and store cleanliness

If you are keen to join a fun and passionate team and contribute to our success then we'd love to hear from you!

Locations 

Our Currency Exchanges are located in Brookvale (Warringah Mall) and in Wollongong (Wollongong Central) in NSW. All of our team live in the local area.